Everything you need to know about us, our product and how to get the most out of our service.
Who we are
Who is conveyancing.com.au?
We are backed by a registered conveyancing law firm that operates Australia-wide. Its legal directors have more than 50 years of combined experience in conveyancing and have settled over 10,000 properties to date. Given our vast experience dealing with real estate agents in that business and the recent introduction of digital property settlements to Australia, they created conveyancing.com.au to bring digital conveyancing to them. This innovation provides estate agents with digital and real-time transparency into every stage of their client's conveyancing transaction.
What is the advantage of using a law firm?
Our law firm is required to hold full professional indemnity insurance to keep in check with the requirements of the Legal Practitioners Liability Committee. Our lawyers can also provide legal advice relating to property transactions in the states and territories we operate within.
Does conveyancing.com.au provide legal advice?
Because we have a registered law firm on hand, we can provide legal advice relating to property transactions in the states and territories we operate within.
How do I get conveyancing.com.au for my agency?
We are currently rolling out conveyancing.com.au to a select few agencies. However, if you want to experience digital conveyancing then get in touch via our contact page. We'll let you know as soon as it is available in your area.
How much is our fee?
Our app is completely free for real estate agents. We charge our conveyancing clients a fixed fee for all our professional work, plus any necessary 'disbursements' that we incur, such as the Land Titles Office searches. Any quote we provide clients depends on the property location, its type (i.e. house, land, apartment, etc.), and if it's a sale or purchase transaction. This will be presented and agreed to by the client before they engage us.
Do you have a refund policy?
We invoice clients at various stages throughout their property transaction — for the work we’ve completed and disbursements up to that invoice stage. We do not refund any fees already paid to us.
What are the payment terms for your service?
Our app is completely free for real estate agents. However, we require a retainer from clients after we have started our work for them. The balance is due at settlement and comes out of the settlement monies. Payment for the retainer is made either by credit/debit card or EFT.
Something in the app doesn’t work
Oops — that's our mistake. Please use the feedback form in the account tab of the app to let us know what isn't working and we'll get on it right away! If the problem is affecting one of your orders and is critical, please contact us ASAP via the 'Escalate Order' button within the app and we can help resolve the issue.
I’ve forgotten my password
If you are currently logged out of the app, you can reset it by hitting the "forgot password" button below the password field on the sign in page and follow the prompts.
I want to give some feedback on conveyancing.com.au
We'd love to know what you think — please use the feedback form in the account tab of the app.
I can’t find what I’m looking for in the FAQ
We're sorry! If you cannot find the answer you are looking for in our FAQ section, please head to our contact page and let us know we can help.
How do I create a new order?
To create a new order, your account needs to be validated first. Please make sure you have activated your account from the link sent to your registered email. Once your account is activated, go to your order tab in the app. Up on the top right of the screen, you will find a "+ create new" button. This will open the order form and allow you to create an order for your client.
Talk to us
Like to know more? Our concierge is on hand to give you all the information you need.